Ladbrokes Contact Insights
Ladbrokes is one of the leading betting and gaming companies in the UK, offering various services to its customers. This report provides an overview of the various contact options available to users and statistics regarding their usage.
Contact Options for Customers
- Customer Support Email: support@ladbrokes.com
- Phone Support:
- UK: 0203 321 5590
- International: +44 203 321 5590
- Live Chat: Available on the Ladbrokes website, offering instant support.
- Social Media:
Statistics on Customer Contact
Below are some statistics that demonstrate the contact trends of Ladbrokes customers:
- Approximately 65% of customer inquiries are handled via Live Chat.
- About 20% of customers prefer using the phone support.
- Emails account for 10% of the total contacts.
- The remaining 5% include inquiries through social media platforms.
Feedback and Customer Satisfaction
Ladbrokes regularly gathers feedback to enhance their customer support experience. They report a customer satisfaction rate of 85%, based on a survey conducted in the last quarter.
Improving Contact Experience
To improve the contact experience, Ladbrokes has implemented several initiatives:
- 24/7 access to live chat support.
- Improved response times for email inquiries.
- Regular updates on social media platforms about common issues and resolutions.
Conclusion
Overall, Ladbrokes provides multiple contact options for its customers, focusing heavily on real-time support through live chat. Their efforts in enhancing customer satisfaction are reflected in the positive feedback received.